JAMSON

00

// Technical Support Specialist

SOLVING THE HARD ISSUES.

5+ years turning broken hosting, tangled DNS and dead inboxes into “it works now, thank you!” — one support case at a time.

Hire Me See My Work
  • 5+years support
  • 3global brands served
Jamson Villaflores
CEBU • PHILIPPINES • OPEN TO REMOTE • JV
Scroll

Who I Am

Jamson Villaflores portrait
EST. 2018

I'm Jamson Villaflores, a technical support specialist who treats every ticket like a puzzle worth solving.

Based in Cebu, Philippines, I've spent the last five years deep in the trenches of web hosting and customer care — diagnosing email deliverability failures, untangling DNS records, hardening domains with SPF/DKIM/DMARC and keeping cPanel/WHM environments healthy. I'm equally comfortable in an SSH session or on a live chat reassuring a worried customer.

0tickets handled / hour
0years experience
0% CSAT average
  • Problem Solver
  • SLA-Driven
  • Calm Under Pressure
  • Detail-Obsessed
  • Team Player

Experience

2024 — Present

Customer Care Support

Group.one (One.com)

  • Managed 10+ cases/hour across chat & email at high quality.
  • Diagnosed complex email access, configuration & delivery issues.
  • Configured & troubleshot DNS records — A, MX, TXT.
  • Escalated to Tier 2/3 with detailed diagnostics & replication steps.
2022 — 2024

Product Support Associate

Newfold Digital

  • Resolved web hosting, DNS & email deliverability issues.
  • Configured & validated SPF, DKIM, DMARC to stop spoofing.
  • Administered cPanel/WHM — domains, DNS, account setup.
  • Used SSH/SFTP for server access & troubleshooting.
  • Met SLA targets under high-volume request loads.
2018 — 2021

Customer Service Representative

Concentrix (Comcast)

  • Resolved email access & password-recovery problems.
  • Troubleshot internet connectivity — router, cable, service.
  • Coordinated field technicians for on-site cases.
  • Handled billing disputes with high satisfaction.
Freelance

Data Annotation Specialist

Remotask

  • Labeled diverse datasets to train AI/ML models.
  • Achieved the highest reviewer tier for accuracy.
Education

BS Information Technology

Undergraduate Studies

  • Foundation in networking, systems & troubleshooting that powers every ticket I close.

The Stack

Tools I reach for daily — plus the infrastructure layer behind great hosting support.

Hosting & Servers
cPanelWHMLinuxSSHSFTP ApacheNginxWordPress
Email Systems
SPFDKIMDMARCIMAPSMTPPOP3
DNS & Domains
A / MX / TXTCloudflareSSL / TLSPropagation
Networking & CLI
HTTP/SCommand LineBashNetworking Traceroutedig / nslookupWebsite Troubleshooting
Ticketing & CRM
ZendeskPegaGenesysFreshdeskJira
Productivity
Microsoft 365Google WorkspaceSlackZoom

★ Items beyond my résumé (Apache, Nginx, WordPress, IMAP/SMTP/POP3, Cloudflare, SSL/TLS, Bash, Freshdesk, Jira) are adjacent skills I use to back up hosting & email support.

What I Do

Hosting Support

cPanel/WHM administration, account setup, server access via SSH/SFTP and fast fixes for shared-hosting headaches.

Email Deliverability

SPF, DKIM & DMARC configuration and diagnosis — so your mail lands in the inbox, not the spam folder.

DNS & Domains

A, MX, TXT and CNAME records, propagation checks, SSL/TLS and domain troubleshooting done right.

Customer Care

Calm, clear, SLA-driven support across chat and email that turns frustrated users into loyal ones.

Let's Work Together

Got a tricky ticket queue or a hosting fire to put out? Here's where to reach me.

Email jamson.villaflores.va@gmail.com
Phone +63 926 082 4397